Privacy Policy | Espace HERA

Effective Date: June 6, 2025

Last Updated: June 6, 2025

At Espace HERA, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Join our waitlist
Contact us through our website
Schedule appointments or consultations
Participate in our programs or services
Subscribe to our communications

This information may include:

Name and contact information (email, phone number, address)
Health and medical information relevant to our services
Pregnancy and fitness history
Training goals and preferences
Payment and billing information

Health Information

Important: As a physiotherapy practice in Canada, we collect and store health information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), provincial health information acts, and professional confidentiality requirements for regulated health professionals.

Website Usage Information

We automatically collect certain information when you visit our website:

IP address and browser information
Pages visited and time spent on our site
Referring website information
Device and operating system information

2. How We Use Your Information

We use your information to:

Provide physiotherapy and fitness services
Schedule and manage appointments
Develop personalized treatment and training plans
Communicate about your care and progress
Process payments and billing
Send you relevant health and fitness information
Notify you when our services become available
Improve our website and services
Comply with legal and professional obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Healthcare Providers: With other healthcare professionals involved in your care (with your consent)
Service Providers: With trusted third-party service providers who assist us in operating our business (scheduling systems, payment processors, etc.)
Legal Requirements: When required by law or to protect our rights and safety
Business Transfers: In connection with a sale or transfer of our business

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure data storage and transmission
Access controls and user authentication
Regular security assessments
Staff training on privacy and security

5. Your Rights and Choices

You have the right to:

Access your personal information we hold
Request corrections to inaccurate information
Request deletion of your information (subject to legal and professional record-keeping requirements)
Withdraw consent for non-essential communications
File a complaint with the Privacy Commissioner of Canada or your provincial privacy commissioner
Receive information about our privacy practices

6. Cookies and Tracking

Our website may use cookies and similar technologies to enhance your experience. You can control cookie settings through your browser preferences.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website.

If you have questions about these Terms of Service, please contact us:

Email: yara_jabre@hotmail.com
Business Name: Espace HERA
Location: Montreal Area, Quebec, Canada

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